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Privacy Policy

What data we collect, why we collect it and what we do with it. 

This privacy policy applies to all departments of CCV RS Group

The CCV RS Group includes insurance, insurance brokers, investment, health and wellbeing companies. We are all committed to ensuring your privacy and personal information is protected. If you were referred to this Privacy Policy from an CCV RS company website or document (for example, your insurance policy) the website or document will set out details of the CCV RS group that is processing your personal information; it is the data controller of your personal information and is responsible for complying with data protection laws. For the purposes of this Privacy Policy, references to "we" or "us" shall refer to that CCV RS Group. Our Health Services division (psychological services, occupational health services, musculoskeletal services and Proactive Health Gateway.


This Privacy Policy should be brought to the attention of any party who is included in your Policy, where you are acting on their behalf.


By providing your personal information or the personal information of someone included in your policy, you acknowledge that we may use it in the ways set out in this Privacy Policy. We may provide you with further notices highlighting certain uses we wish to make of your personal information.


From time to time we may need to make changes to this Privacy Policy, for example, as the result of changes we make to the way we process personal data, government regulation, new technologies, or other developments in data protection laws or privacy generally. You should check our website periodically to view the most up to date Privacy Policy.

When we collect and use your personal information, we ensure we look after it properly and use it in accordance with our privacy principles set out below.

  • Personal information you provide is processed fairly, lawfully and in a transparent manner

  • Personal information you provide is collected for a specific purpose and is not processed in a way which is incompatible with the purpose for which CCV RS collected it

  • Your personal information is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed

  • Your personal information is kept accurate and, where necessary kept up to date

  • Your personal information is kept no longer than is necessary for the purposes for which the personal information is processed

  • We will take appropriate steps to keep your personal information secure

  • Your personal information is processed in accordance with your rights

  • We will only transfer your personal information to another country or an international organisation outside the United Kingdom or those countries considered “adequate” by the UK regulator (such as those within the European Economic Area or EEA)  where we have taken the required steps to ensure that your personal information is protected. Such steps may include placing the party we are transferring information to under contractual obligations to protect it to adequate standards and performing appropriate risk assessments of those transfers

  • CCV RS and CCV RS Group companies do not sell your personal information and we also do not permit the selling of customer data by any companies who provide a service to us


CCV RS' mission is to help you, our customers, live your lives with more peace of mind by protecting your family, your property and your assets against risks. Doing so involves the collection of data so that we understand the nature of these risks that we cover for you, and that we may provide you with the right products and services to meet your needs.

Today's world is one in which the amount of available data is growing exponentially. Ultimately, this allows us to enhance your experience through tailor-made protection, more relevant information and simplified, efficient procedures.

We believe that protecting your personal information is essential when seizing these opportunities. This is why we considered it important to share with you the principles that will guide us with regard to the treatment of personal information.

Our commitment to safeguard personal information

We know that respecting the confidentiality of personal information is critical to preserving your trust and therefore have developed security procedures and we use a range of organisational and technical security measures designed to protect your personal information from unauthorised use or disclosure.

We have a Data Privacy team at a global level and a network of Data Privacy Officers throughout our businesses to oversee data safety.

We are the first insurance group to have adopted Binding Corporate Rules (BCR). These rules represent an internationally recognized standard for protection of personal information and are an adequate safeguard for transferring your personal information to our group companies outside the European Economic Area. They were approved by the French Data Protection Authority (CNIL) and 15 other EU Data Protection Authorities including the UK’s Information Commissioner’s Office. BCRs are a data privacy contractual framework setting minimum measures for the protection of personal data (data of customers, employees, and other stakeholders) obtained in the course of business when such data is transferred in multinational companies.

Our commitment in respect to the use of personal information

We provide you with up-to-date prevention and protection solutions, through an in-depth and well-informed understanding of the risks you face. To do this, we collect your personal information and use it in compliance with data protection laws.


We have in place procedures and contractual arrangements designed to ensure that all employees, sales representatives, advisers and service providers keep client files confidential.

Our customers often entrust us with sensitive personal information in connection with insurance coverage we provide to them - both at the time of their initial subscription and during the term of their coverage. We view ourselves as custodians of this data and do not sell it to third parties outside the CCV RS Group. We may market products jointly with other companies in cases where we believe there is a unique or compelling value proposition for our customers.

Our commitment to dialogue and transparency

As a leading international financial services group, we play a proactive role in public policy and regulatory debates around personal information protection.

These are our continuing commitments to you. We will keep pace with future developments surrounding data privacy to adapt them to your evolving needs.

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